JAMAICA STAY CONNECTED PLANS: (FEATURES AND BENEFITS)
What are Jamaica’s Stay Connected Plans?
Stay Connected Plans are our newest suite of value-packed data and talk plans available for purchase by family and friends from the United States, Canada, and the United Kingdom (“Diaspora customers”) via Diaspora Online and/or Retail stores whereby designated Prepaid customers in Jamaica (“Prepaid users”) are able to benefit from the purchase for usage in Jamaica. They comprise three bundles/plans with differing durations, namely, the 7-day, 14-day and 28-day duration plans. Purchase a Stay-Connected plan and give prepaid customers in Jamaica unlimited Digicel talk, anytime data with a nighttime bonus, unlimited WhatsApp, and one free Magic number. Stay Connected Plans come in convenient sizes - Small, Medium, and Large - with up to 8GB of data, so you can choose the size that best fits your friends’ or family’s needs.
How Many Stay Connected Plans Can I Choose From?
There are three (3) convenient plans to choose from: Small, Medium, and Large sizes.
Who Can Purchase A Stay Connected Plan?
Diaspora customers can purchase any Stay Connected Plan via https://online-top-up.digicelgroup.com/en-JM/prepaidplans/, www.digicelinternational.com or at any Digicel authorized Diaspora retail outlets located in the below regions**. These plans are only available for purchase by Diaspora customers living in the **United States, United Kingdom, and Canada for use by Digicel prepaid customers living in Jamaica.
Who Can Benefit From The New Stay Connected Plans?
All Digicel prepaid customers living in Jamaica can enjoy the value and convenience of our new Stay Connected Plans. Plans will only be visible for purchase to customers living in the United States, Canada or the United Kingdom for the benefit of prepaid customers living in Jamaica.
Do Stay Connected Plans Auto-renew?
No. Once your Stay Connected Plan expires, you (prepaid customer in Jamaica) have the option to choose from local plans/bundles available on our website athttps://online-top-up.digicelgroup.com/en-JM/prepaidplans/, www.digicelinternational.com the MyDigicel app at p.mydigicel.net or via the service menu *147#.
Do I Have To Activate A Separate Add-On To Get My Night-Time Bonus Data?
No. You do not have to do anything except having your friends and/or family from the United States, Canada or the United Kingdom (“Diaspora countries”) purchase one of our Stay Connected Plans, and the night-time bonus data will be added automatically to your new bundle.
How Do I Use My Night-Time Bonus?
Your night-time bonus is applicable for use only from 11:00 PM to 6:00 AM each day for the duration of your Stay Connected Plan. Your allotment is valid for the duration of the Stay Connected Plan purchased and will not be replenished daily.
Will My Night-Time Bonus Data Rollover?
No. Unused night-time bonus data from your current Stay Connected Plan will not rollover to a new plan. Once the current Stay Connected Plan expires, any unused night-time bonus data will be lost.
Can I Activate An Add-On If I Want More Data?
Yes. You can activate a 1GB data add-on by dialing the local service menu code*147# or via the MyDigicel app at p.mydigicel.net. This add-on will be valid for up to 2days, however, if the Stay Connected Plan expires before the end of the 2-day validity, the add-on will also expire.
How Do I Activate The Free Magic Number?
You are required to dial *147# and select Option 5 – “Bonuses” then select Option 3– “Magic number” to nominate a Magic number. Once successfully activated, a text message in the format set out below will be sent: “Your bundle with FREE calls to your Int´l Magic number is active and expires in XX days. Keep getting great benefits when a bundle is purchased online!”
Can I Nominate My Free Magic Number At Any Time While On An Active Stay Connected Plan?
Yes. You can nominate your free international Magic number at any time while your Stay Connected Plan is active. However, your Magic number will only be valid for the remaining duration of your Stay Connected Plan.
Can I Change My Magic Number After Nominating An Int’l Number?
Unfortunately, once you have successfully selected one free International number, your Magic number remains until your current Stay Connected Plan has expired. However, if you receive a new Stay Connected Plan before or after your current plan expires, then you may nominate a new Magic number.
How Do I Activate A Data Add-On?
You can activate a data add-on using the MyDigicel app at p.mydigicel.net or dial our service menu at *147#.
What Can I Do With My Unlimited WhatsApp?
You can do so much! Use your unlimited WhatsApp to chat, make voice calls and video calls.
How Will I Know When My Stay Connected Plan Is Active?
We will send a confirmation message to let you know that you are free to use your Stay Connected Plan. The activation message will look like this: “Your 7day Stay Connected Plan is active. Enjoy 2GB + 2GB bonus night-time data with Unlimited Digicel Talk and WhatsApp. Balance check: *147# or a.mydigicel.net”
PLAN EXPIRATION AND DATA ROLL-OVER
What Happens When The Megabytes In My Stay Connected Plan Are Finished?
You will receive a text message giving you the option to buy extra data (an add-on) for as low as JMD $150 for 1GB, or remain without an active plan and pay no overage charges - but you won't be able to use data in this case.
Will I Incur Charges Once My Data Is Finished And My Plan Is Still Active?
Remember, no surprises. Pay no overage charges once you are on an active Stay Connected Plan. The standard overage rate of JMD $20/MB will only apply if you are not on one of these bundles or if you do not have an active plan and have chosen to opt-in to use data at the applicable rate.
If I Am On A Call Within The Duration Of The Stay Connected Plan, And It Expires, What Happens To My Call?
If you are on a Digicel to Digicel call and your Stay Connected Plan expires, your call will not drop. However, you will be charged for the remaining portion of the call at the rate of JMD $6.50 per minute.
Does My Anytime Data From The Expired Stay Connected Plan Rollover Onto My Active Stay Connected Plan?
Yes, the unused anytime data (up to 12GBs) from the current Stay Connected Plan will roll over to your new stay connected bundle if your active bundle was purchased during the applicable grace period. However, if you stay on a bundle via early renewal (buy before your plan expires) then you can roll over any amount of anytime data.
Will My Unused Anytime Data Rollover To My Local Plan/Bundle If I Do Not Receive Another Stay Connected Plan?
Yes, once you purchase a new plan/bundle within the applicable grace period, your unused anytime data will roll over from your expired Stay Connected Plan to your new local plan/bundle. Data rolled over during the grace period will be capped at 12GBs.
Does My Unused Voice Bundles (Minutes) From the Expired Stay Connected Plan Rollover onto My Active Stay Connected Plan?
No. Unused Voice bundles (minutes) will not roll over.
Does The Stay Connected Plan Automatically Renews?
No, once the Stay Connected Plan expires, someone living in the US, UK, Canada) will have to repurchase another Stay Connected Plan for you to use.
Am I Able To Use My Stay Connected Plan After It Expires?
No, after your Stay Connected Plan expires, you must renew your bundle during the applicable grace period before you lose your benefits and will not be able to roll over your unused anytime data. If a Diaspora customer purchases a plan for you within the grace period, unused data up to 12 GBs will roll over to the new plan.
Do My Other Applicable Benefits (I.e. Magic Number, Unlimited Whatsapp) Expire With My Stay Connected Plan?
Yes, in the event that Customers do not repurchase the Bundle before it expires, unused data allotments and other applicable benefits i.e. Magic number, Unlimited WhatsApp will expire. Customers will then be required to re-subscribe to reactivate a Stay Connected Plan in order for the prepaid user to benefit from the Offer.
How Do I Check The Balance Of Data On My Stay Connected Plan?
You have two ways to do this: 1) Service Menu: *147# - go to “My Account”, then enter the “Manage My Plan” menu and press “1” to see your available minutes and/or data balances. 2) MyDigicel app – click on the app at a.mydigicel.net and go to “Accounts and Balances”.
JAMAICA BIG DATA PLANS
What Are The Big Data Plans?
The Big Data Plans are our suite of value-packed data and talk plans which allow customers living in the USA, Canada, UK, and other international territories the opportunity to send data based plans to their loved ones in Jamaica. These plans will ONLY be available for purchase internationally via www.DigicelInternational.com
What Are The Big Data Offers That Will Be Available?
Plan Name: 7-Day 40GB Big Data Plan, Price: USD$15, CAD$19, GBP11. Plan Name: 14-Day 40GB Big Data Plan, Price: USD$20, CAD$25, GBP15. Plan Name: 28-Day 40GB Big Data Plan. Price: USD$30, CAD$38, GBP22. Data Allotment for all plans is 40GB and they feature unlimited local Digicel talk.